Return & Exchanges

RETURN & EXCHANGES

ALL RETURNS MUST BE SENT BACK WITHIN 7 WORKING DAYS (MALAYSIA) / 10 WORKING DAYS (OUTSIDE MALAYSIA)

RETURN / EXCHANGE REQUEST MUST BE EMAILED TO double2l.online@gmail.comWITHIN 3 WORKING DAYS FROM THE DAY YOU RECEIVED YOUR PARCEL

MYPANTS accept local and international returns and exchanges for all items (except SALE/Promotion items).

  • Items must be returned in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
  • Returns are not applicable to SALE/ Promotion items.
  • All return must include the INVOICE SLIP. You may reprint it under your Account if lost.
  • The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days.

-     Color of products may vary across screens and measurements are approximate. Please allow 20% of variation as compared to actual products. We reserve the right to refuse OR to accept returns due to this reason. Exchanges due to this reason will be charged a processing fee.

  • All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited. 

 

*A processing fee of RM5 (RM6 for Sabah and Sarawak), USD 3 (International) will be charged for each return item. For example, if the returned item costs USD35 you will receive a store credit of USD32.
*Sales items may have slight defects/color discrepancies /measurements discrepancies and are strictly not returnable.
* The return parcel is under customers' responsibility and MYPANTS is not liable for any lost return parcel/ additional taxes incurred for return parcels.For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.

*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.  

Return your items to the address below:

MYPANTS MALAYSIA RETURNS

L&L Online Sdn Bhd

No. 25A, Jalan Anggerik Vanilla AB 31/AB,

Kota Kemuning,

40460 Shah Alam,

Selangor.

If you have any queries or comments, please drop us an email to double2l.online@gmail.com or call us at 018-2018955.

 

Q: How do I return?

Malaysian Orders

All returns must be sent back within 7 working days.

Return / Exchange request must be emailed to double2l.online@gmail.com within 3 working days from the day you received your parcel.

The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days.

 

Kindly return your items to the address below:

MYPANTS MALAYSIA RETURNS

L&L Online Sdn Bhd

No. 25A, Jalan Anggerik Vanilla AB 31/AB,

Kota Kemuning,

40460 Shah Alam,

Selangor.

 

Please ensure returned items fulfil our Returns T&Cs. Exchanges are subject to stock availability of the item(s) that you wish to exchange.

 

International Orders

All returns must be sent back within 10 working days.

Return / Exchange request must be emailed to double2l.online@gmail.com within 3 working days from the day you received your parcel.

If you would like an immediate exchange, the replacement items will be mailed to you once the exchange has been approved and processed. Shipping fee is the buyer's responsibility. However, if you wish to exchange an item, the postage fee is on us if you hit the minimum purchase amount on your next order to qualify for free shipping! (Click HERE for shipping rates)

Please ensure returned items fulfil our Returns T&Cs. Exchanges are subject to stock availability of the item(s) that you wish to exchange.

 

REfund&processing

The correct orders and refunds will be processed within approximately 2 to 3 working days after we have received and approved your return request.

We issue two forms of refunds:
1. Store credit
Vouchers are issued and emailed to you immediately following the approval of your return. Please note vouchers must be redeemed within 30 days from the date of issuance. 
2. A refund to the original form of payment
Please allow up to 7 working days for the refund to be received on your end. 

 

 

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